Cancellation terms may vary depending on the tour or activity you select. Please review the specific cancellation policy for your chosen experience before confirming your booking.
You can find this information on each experience page under the Cancellation Policy section. If you have already made a booking, the applicable policy is also listed on your ticket.
To cancel a booking, simply follow the instructions provided on our platform.
Free Cancellation:
1. You are eligible for a full refund if you cancel at least 24 hours before the scheduled start time of the experience.
2. Cancellations made less than 24 hours before the start time are non-refundable.
3. Changes requested within 24 hours of the start time will not be accepted.
Non-Refundable Experiences:
Some experiences are strictly non-refundable.
If you cancel or request any changes, no refund will be issued under any circumstances.
Custom Cancellation Policies:
Certain experiences may have customised cancellation terms.
Please refer to the Cancellation Policy section on the specific experience page for detailed conditions.
Important Note:
The “Free Cancellation” policy allows you to cancel or modify your booking up to 24 hours before the experience starts.
If no specific start time is specified, cancellations are typically accepted until 11:59 PM on the day before the experience date.
All deadlines are based on the local time zone of the experience.
